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When was the Fax Machine Invented?

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A Brief History of the Fax Machine

While the modern fax machine was invented in 1964 by the Xerox company, the first fax machine ever invented was Alexander Bain’s Electric Printing Telegraph, patented in 1843. Fax machines were the forerunners of digital communication and fax services predate the telephone.

At the beginning of the 20th century, the AT&T Corporation advanced fax technology by sending photos via wire transmission. Soon after, The Radio Corporation of America (RCA) successfully transmitted a wireless fax across the Atlantic Ocean. It wasn’t until decades later though that the first modern-day, commercialized fax machine was introduced by the Xerox Corporation.

Fax machine usage in commerce became widespread during the 1960s after Xerox patented the first modern fax machine. In 1966, a fax machine that could be connected to any phone line made faxing documents commonplace in many businesses. Since then, faxes have come a long way, and these days, online faxing is common.

Over the past 75 years, fax transmission time has reduced from an average of six minutes to an average of one minute. The classic “fax machine” of the 1980s (which cost $20,000 in 1982!) has also become obsolete, and faxes are now routinely sent from computers, smartphones or tablets.

Much of modern business has moved online, and fax machines are no different. Online platforms like eFax make it easy to send, receive and sign documents from any device with an internet connection. This keeps fax machine usage relevant in our changing world.

history-of-fax-infographic

When was the Fax Machine Invented?

The fax machine was invented in 1843 by Alexander Bain, a Scottish inventor, who patented the device. It used a mechanism to scan handwritten or printed images and then transmit them over telegraph lines. This early fax machine laid the groundwork for later developments in fax technology, including the first recognizable version of what we consider the telephone fax patented by the Xerox company in 1964. In 2010, the emergence of internet faxing brought about a new era in fax communication, utilizing cloud-based servers and internet connectivity to transmit documents digitally.

Timeline of Fax Machine History

1843: Mechanical Fax

Alexander Bain invents the ‘Electric Printing Telegraph’ machine in 1843 which is the world’s first fax device.

1880: Scanning PhotoTelegraph

The English inventor Shelford Bidwell invents the Scanning PhotoTelegraph machine, which is the first telefax machine capable of scanning and sending a two-dimensional image.

1888: TelAutograph

In 1888 the TelAutograph machine was invented by Elisha Grey which allowed users to send signature images over long distances.

1924: Wire Transmission

Scientists at the AT&T Corporation advance fax technology further by sending photos by telephone/wire transmission.

1924: Wireless Transmission

The Radio Corporation of America (RCA) develops the TransOceanic Radio Facsimile and successfully transmits a photograph between New York and London.

1924: Color Fax

The AT&T Corporation invents a fax device which is capable of transmitting the world’s first color facsimile.

1924: 6 mins

It took 6 mins to send a single page fax.

1960: Satellite Fax

The U.S. Army sends the world’s first photograph via satellite facsimile from America to Puerto Rico.

1964: Telephone Transmission

The first commercialized version of the modern-day fax machine is introduced and patented by the Xerox Corporation using telephone transmission.

1974: 3 mins

It took 3 mins to send a single page fax – how long does an eFax transmission take?

1982: $20,000

The cost of a fax machine was recorded at $20,000, which when adjusted for inflation, equates to $62,350 in present-day currency.

1982: Computer Based Fax Board

GammaLink introduced the first computer based fax board, the GammaFax.

1988: Fax Stamp

Europa. Transport and Communications stamp was printed in Greece. Stamp features a satellite and fax machine, symbolizing advancements in transportation and communication technology during that era.

1996: Internet Fax

The first internet fax service is made available to the general public allowing users to send and receive a facsimile via a computer without fax machines.

2010: Internet Fax via Apple Devices

eFax launches iOS app, allowing users the ability to fax directly from their Apple devices.

2011: Internet Fax via Android Devices

eFax launches Android app, enabling users with Android devices to send faxes.


The History of the Fax Machine

If there’s one invention that’s benefited from the passage of time, it’s the fax machine. Invented back in 1843 by Alexander Bain, the first fax machine was a far cry from the compact fax machines we know today.

The image quality was poor and transmissions were less than expedient. Considering the technology at the time, though, this was to be expected. Bain used “pendulums” and a “clock” to synchronize and capture images on a line by line basis – not exactly a speedy way of doing things. The images were then reproduced, giving way to the first fax.

It wasn’t until English physicist Frederick Bakewell improved on Bain’s original “fax machine” that faxing began to take shape – although not at breakneck speed. Bakewell’s fax machine used “rotating cylinders” and a “stylus” to create faxes. In spite of debuting at the 1851 World’s Fair in London to curious stares, it failed to be a runaway hit. Thankfully, Bakewell’s fax machine served as a blueprint from which other inventors could later draw inspiration.

By the late 1860s, Giovanni Caselli had come up with a fax machine known as the Pantelegraph. Unlike its predecessors, though, it was a hit – forming the basis of the modern-day fax machine. It would take another century before fax technology truly found its stride, though.

Xerox

In 1964, Xerox invented the Long Distance Xerograph (LDX), a fax machine that could transmit regular-size documents (one page at a time) to any fax machine in the world. Unfortunately, it took around six minutes to do so. The LDX would remain the standard in fax until a Japanese telecommunications corporation created the “ITU G3 Facsimile Standard” in 1980. But it wouldn’t take long before a new development in fax would take over.

The Rise of Analog Faxing

There are a number of reasons why analog fax machines helped to take fax to the next level. For starters, all you needed to do was plug your fax machine into a regular phone line, and wham! You were ready to send your next fax. This was a big incentive back in the ‘80s and ‘90s – largely because the internet hadn’t yet taken off and people still believed that fax was the safest way to send private data.

But as corporations began to rely more heavily on analog fax machines, the cost to maintain them began to add up. There were paper costs, ink costs, maintenance and repair costs, and more. Plus, there was the inconvenience of having administrators run documents back and forth to the fax machine – impatiently waiting for a busy signal to give way to a much-needed ringtone. And when faxes did transmit, administrators would have to distribute them one-by-one to their intended recipient.

So what’s the takeaway here? Fax technology was transforming, but it was still a pain.

Multifunction Devices

Adding fax machines to copiers or multifunction devices (MFDs) was supposed to make faxing more convenient. And in a lot of ways it did. You could scan, print, fax, and copy documents from one standalone machine – hooray! But the cost factor was still a major problem for owners. In many instances, the cost to run a MFD was more than the cost to run a traditional fax machine. And we’re not just talking about the price tag, but also the cost to repair them.

This was around the time that corporations began switching to fax servers to improve the function of their MFDs and standalone fax machines. On the whole, fax servers were great. Fax machine owners could reduce paper costs and send faxes faster. But as with any next-generation technology, the cost to set up a fax server was expensive. So expensive, in fact, that one server could run thousands of dollars to buy, set up, and run.

That’s not to say that fax servers didn’t bring convenience – they did. Users could send faxes directly from their desktop – without having to deal with an actual printer or fax machine. Further, fax servers answered the all-important question of how to handle private information, which HIPAA law prevents from lingering out in the open on, say, an old-fashioned fax machine, for example.

As fax servers became the new norm for corporations, however, small business owners and individuals were still looking for ways to make faxing easier for them.

Internet Faxing

As the world migrated to the web for most of its data needs, including email, cloud storage, and document editing, a new evolution in fax began in the mid-1990s. For the first time, anyone could send a fax from a computer using an online fax service. The cost was affordable and the technology was simple. All you needed was an internet-ready device and an online fax account.

Unlike traditional fax machines, online fax is fast and convenient. You can send faxes from wherever you access the internet, connecting to fax machines around the world in seconds. Best of all, you don’t have to pay the expensive cost of owning a fax server. For very little money, individuals and businesses alike could send faxes on the go – enjoying the same features you’d expect from a traditional machine, like cover sheets, free local fax numbers, and transmission verification reports.

In addition, online fax services provide end-to-end audit trails, confirming the transfer of your faxes the moment they’re complete. You could even add a cover letter or input an electronic signature to sign a contract.

Online fax service companies offer both email fax and mobile fax capabilities from one electronic device, such as an iPhone. Whereas before you needed a bulky fax machine to send faxes, with a fax app, all you need is your cell phone. You can send, read, edit, and manage all your faxes from one administrator-controlled account.

The Impact of Fax Today

Fax remains an important technology today thanks to leading online fax companies like eFax®. With the eFax Mobile App—one of the best fax apps—you can send multiple faxes to multiple people in seconds. Your faxed documents print out like real faxes, and you can track every stage of the transmission process—including the time and date of completion.

Putting a fax machine into the pockets of busy people and business owners revolutionized the way people send and read fax information. Once we were beholden to old-fashioned fax machines, fax servers, phone lines, printer paper, ink, and IT experts. Today, we can send a fax as easily as we can send email thanks to online faxing—the best fax machine alternative there is.

Faxing has transformed significantly since its initial entry into our business and personal lives. But one thing’s clear: its impact continues to grow. We can use online fax to stay connected, increase responsiveness, save time, safeguard private data, and more.

Bain and Bakewell may not have received the credit they deserved in their lifetime, along with the countless other inventors who followed in their footsteps. But they certainly have changed the way we think about data transmission, and that’s worth an honorable mention!

How Do Fax Machines Work?

Traditional faxing machines effectively send photocopies across telephone wires. At a high level, a fax machine works in three stages: 

  • Scan a document 
  • Send the document to another fax machine 
  • That machine prints out the document 

Modern machines can use a modem instead of a telephone line to send a fax via the internet. This is similar to how Voice over Internet Protocol (VoIP) allows us to make traditional phone calls or through online apps like WhatsApp or Facebook Messenger. 

Fax machines turn scanned images into sound signals that are then converted to a sound wave signature which can reproduce the image on another piece of paper at the other end of the line. Modern fax machines can convert the image into an electronic format that can then be stored electronically, sent to an email recipient or printed on paper. 

The earliest fax machines used radio waves to transmit images. Most fax machines use thermal paper, just as they did back in the late 1800s.

Why Online Faxing Is Better than Fax Machines

Online faxing is superior to traditional fax machines in many ways, including: 

  1. Cost: Senders don’t have to buy a fax machine or maintain a physical phone line just for the fax. Senders also don’t have to buy fax paper, ink or toner. 
  2. Ease of Use: You can send and view faxes from any internet-connected device using your eFax account. This includes computers, laptops, tablets and smartphones. 
  3. Safety: While fax machines communicate over unsecured phone lines, online faxes can be encrypted and protected. eFax systems can even help filter out spam. 
  4. Storage: eFax allows you to store digital faxes and file them easily, so you can access your faxed documentation at any time. 

Extra features: eFax users also receive local, toll-free fax numbers and get access to a variety of other great features and benefits


Fax Machine are History

Modern online faxing solutions provide increased versatility and convenience over traditional fax machines. Online faxing is easy, affordable and convenient.

You can use eFax to send signed documents, files that are too big for email attachments and any other paperwork that can’t be sent through email. You can also convert your incoming faxes to emails to distribute around your office and store them electronically. This innovative alternative to faxing documentation is an affordable and accessible way to set your business up to send and receive faxes. 

Sign up for eFax to start your modern faxing journey today. 


FAQs Around Fax Invention

The first fax machine was invented by Alexander Bain’s Electric Printing Telegraph, patented in 1843. He successfully sent an image using the machine, but it was low-quality. The fax machine went through many iterations before the modern fax machine was invented in 1964 by Xerox company. 

Alexander Bain invented the first fax machine in 1843. He called it the Electric Printing Telegraph.

The first internet fax was sent in 1996. It allowed users to send and receive faxes instantly using a computer device connected to the internet. 

Yes, technologies like eFax offer a reliable and secure medium to send and receive faxes online. Moreover, many business owners rely heavily on faxes and don’t see the need to adopt another form of communication if what exists now still works.

Read Resources About the Invention of the Fax Machine

Electronics.howstuffworks.com; When Was the Fax Machine Invented?

Thoughtco.com; History of the Fax Machine

Encyclopedia.com; The Invention of the Fax Machine

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How to Fax Medical Records: Tips for HIPAA Compliance

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fax-medical-records

From prescriptions and lab records to diagnostic images and referrals, medical records contain essential information. Some of this data consists of patient health information (PHI), the transmission of which is highly regulated by the Health Insurance Portability and Accountability Act (HIPAA) and other standards. Failure to comply with HIPAA regulations could result in patient confidentiality violations, costly lawsuits and fines, and a host of other negative outcomes, which is why it’s so important that organizations fax medical records with care. 

In this article, we’ll dive into the important role that faxing still plays in the healthcare sector today and show you how proper faxing can impact your HIPAA compliance. We’ll also show you some best practices to follow when faxing medical records — and how eFax Protect can help. 

Why Faxing Medical Records Is Still Relevant?

The popularity of email has left some asking the question, “Are faxes still used today?” Just take a look at the advancements in modern faxing technologies as well as the industries that depend on them, and you’ll see that the answer is a decisive no.

It’s true that physical fax machines are much less commonplace than they once were, but digital faxing technology possesses many functionalities that make it useful for faxing medical records. Some of these features are: 

  • End-to-end security: Many online faxing services allow for password protection to secure the document at the endpoints, as well as dual-layer encryption to safeguard it during transmission. 
  • Compatibility: A quality faxing solution can integrate with electronic medical record (EMR) platforms and other systems, thereby simplifying providers’ workflows.
  • Customization: Digital faxing platforms allow you to create helpful templates for cover sheets to notify the recipient that the document contains sensitive data, which is required for HIPAA compliance. 
  • Cloud storage: While legacy faxing systems required physical storage spaces that were difficult to maintain and secure, digital faxing lets you store medical records in the cloud. This enhances security, reduces storage and waste, and ultimately cuts down on costs. 

Taken together, the benefits that online faxing offers makes it highly relevant for many industries today — especially for healthcare providers, for whom faxing of medical records with security and compliance are a must.


HIPAA Compliance and Faxing

The Health Insurance Portability and Accountability Act is the primary regulatory standard governing the healthcare sector. It contains several requirements regarding how a healthcare team may send and store patient records, so organizations must educate themselves on how to fax their medical documents. Some of the most important secure online faxing practices involve:

  • Confidentiality: HIPAA requires that healthcare organizations preface faxes containing PHI with a cover sheet notifying the recipient of the sensitivity of the information contained therein. This helps ensure that only the appropriate eyes view sensitive data, and while the exact wording of the cover letter isn’t specified, what is required is a cover sheet as a first line of defense. 
  • Security: HIPAA requires that a healthcare provider have some sort of security in place to safeguard its medical records. The exact nature of the security configurations may vary, but dual-key encryption and password protection are an excellent way to meet this requirement. 
  • Transparency: The specifics exceed the scope of this article, but HIPAA has multiple requirements dictating which parties may access medical records. Whether it’s a legal representative signing a release form or a healthcare provider making an online request, online faxing offers faster transmission with easier storage, creating a more accessible health information exchange. 

Depending on certain circumstances, another HIPAA-compliance requirement may pertain to the traceability associated with the fax. If medical records are needed for legal proceedings, their time stamps can validate that they were received on time. This can also give online faxes more weight than emails in a medical lawsuit, giving organizations that much more credibility. 


How to Fax Medical Records?

When a clinic requests medical records, faxing is a fast and secure way to deliver them. 

There are two main methods available to you when it comes to faxing medical records: using an online fax service or using a traditional fax machine. We’ll cover both these options in the sections below, as well as go over the importance of HIPAA-compliant fax cover sheets for medical records.

Using Online Fax Services to Fax Medical Records

Online fax services are a fast and secure way to fax medical records and documents. 

Here’s how you can use an online fax service like eFax to send medical records:

  1. Log into your eFax account online. 
  2. Click Create Cover Page in the File menu and customize it with a confidentiality statement. You’ll need this to comply with HIPAA standards.
  3. Add your recipients and upload the medical records as documents or PDF files.
  4. Hit Send and make sure you receive a delivery confirmation notification.

Using Traditional Fax Machines to Fax Medical Records

If you have access to a traditional, physical fax machine, you can use it to securely send medical records. Here’s how:

  1. Create a confidential fax cover letter and print it out. 
  2. Print the medical records.
  3. Enter the receiving fax phone number into your fax machine.
  4. Feed the fax documents into the machine, starting with the cover sheet.
  5. Send the fax.
  6. Wait for the delivery confirmation fax or alert.

The Importance of HIPAA-Compliant Fax Cover Sheets for Medical Records

When you’re sending medical records, ensuring HIPAA compliance means that your healthcare business won’t breach data regulations. HIPAA violations cost the healthcare industry billions of dollars a year in fines due to data breaches and additional expenses for investigation and legal fees.

HIPAA-compliant fax cover sheets provide an additional layer of protection, which protects against unauthorized viewers gaining access to your document. It also contains information about the intended recipient, which helps get your sent records into the intended hands. Lastly, HIPAA-compliant cover sheets include a confidentiality statement, which warns recipients about the document’s contents.

Here’s how you can create a confidential fax cover sheet:

  1. Download or print a confidential fax cover sheet template.
  2. Customize the fields, adding a confidentiality statement and the intended recipient’s information.
  3. Add your contact information.
  4. Include a brief overview of the faxed documents, so the recipient understands they are medical records.
  5. If you’re sending an online fax, you can save the template as a new document and upload it to your online fax service.
  6. If you’re sending a traditional fax, print out the cover sheet and include it in your faxed documents.

3 Best Practices for Faxing Medical Records

Whether it’s a mailing address or an authorization form for record requests, HIPAA compliance requirements make online faxing particularly effective for sending medical records of all types — if you follow best practices. Here are a few your health information management team should implement. 

1. Password-Protect the Document When Appropriate

Online faxing offers dual-key encryption, which prevents documents from being intercepted and deciphered during transmission — but that’s not always enough. HIPAA regulations may require you to safeguard the document at the endpoints so that only the intended recipient can view it. 

2. Utilize HIPAA-Compliant Cover Sheets

HIPAA compliance standards not only require that you provide a cover sheet to prevent PHI from being left out in the open; they govern the content of the cover sheet as well. Your cover sheet should not contain any PHI, but only the metadata that the intended recipient must view for the sake of receiving the fax.

To ensure your fax’s HIPAA compliance, consider substituting basic patient information such as their name or mailing address with a case ID instead. This will help protect their identity and minimize your risk of an accidental violation. 

3. Verify the Fax Number Against Your Records

Before you ever send a medical record via fax, you should always check to make sure that the party making the request is who they say they are. When someone makes a medical record request, be sure to check the fax number against your records so that you don’t accidentally disclose your patient’s information to an unauthorized party.


Securely Fax Medical Records with eFax Protect

Prescriptions, lab work, billing data, mailing addresses — medical records can contain a wide variety of health, financial, and even personal information. Online faxing provides an efficient, low-cost solution for transmitting such critical data — if organizations use it correctly. 

At eFax, our secure online faxing service can help you send your medical records. Our platform not only boasts a series of state-of-the-art faxing capabilities such as electronic signatures and business software compatibility, but it also gives you the tools you need to comply with HIPAA and other regulations, keeping your practice secure. If you’d like to see how our faxing service can help your organization securely transmit medical records, see how it works and start faxing today


FAQs

Yes, faxing is a secure and reliable method to fax medical records. Include a confidential fax cover sheet, the recipient’s information, and a confidentiality statement.

Yes, you can fax PHI, but you need to implement strict safeguards to protect the patient information. Consider using encrypted fax services, double-check the number you’re sending to, and always use a fax cover sheet.

Fax machines should be located in secure areas where the public cannot access it. Always use a fax cover sheet with a confidentiality statement. Verify the recipient information and consider using an online fax service for added security.

Faxes are a fast and reliable way to send medical records. Many providers already have the infrastructure to send and receive faxes, and some documents still require a physical signature or a paper copy.

HIPAA doesn’t prohibit faxing patient information, but it does require strict adherence to security measures. Providers must place fax machines in a private location, use a cover sheet, and verify the recipient’s fax number.

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Why HITRUST CSF Certification Should Factor into Your Selection of a Cloud Fax Provider

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HITRUST CSF Certification

If your company is a covered entity or business associate in the healthcare industry, you know the ever-growing threat that cybercriminals pose to your patients’ data—and to your company’s HIPAA compliance.

To cite just one example, according to a study reported in HealthCare IT Security, 93% of healthcare organizations suffered a data breach in the last three years. Worse, the same study found that 96% of healthcare security professionals believe their organizations are not technologically equipped to keep pace with hackers’ increasing numbers and sophistication.


Cybercrime Is Evolving, and Your Cybersecurity Needs to Evolve With it

Question: If cybercriminals are becoming more numerous and their methods more advanced, can you afford to allow any aspect of your company’s cybersecurity to remain static?

We believe the answer is clearly no. This is why when selecting any digital service your employees will be using to handle patients’ data—including a cloud fax solution—you should search only for vendors that are working continuously to stay ahead of these risks.


HITRUST CSF® Certification Demonstrates Your Vendor Is Always Working to Prevent the Next Threat

For healthcare entities like yours, one way to find the technology services that are best equipped to deal with cyber threats is to look for those built by companies that have earned HITRUST Common Security Framework (CSF) certification.

As we’ve noted previously here on the eFax Corporate® blog, HITRUST CSF certification is considered the gold-standard framework for compliance and security in healthcare IT.

This is partly because the framework incorporates key elements of internationally accepted data standards, such as those from the National Institute of Standards and Technology (NIST), the agency whose security guidelines the US Department of Defense follows for protecting its own data. HITRUST CSF also incorporates the major elements of the most stringent data standards such as PCI, ISO, HITECH and, most relevant here, HIPAA.

But there is another reason HITRUST CSF certification has gained such credibility among healthcare entities and payers. (According to Healthcare Weekly, more than 90 healthcare insurers now require their partners to become HITRUST certified.)

These payers understand that electronic protected health information (ePHI) is among the most attractive types of data to cybercriminals. They know that hackers grow in number each year and that they keep finding creative new ways to attack the networks of covered entities and business associates. And they know that most technology vendors aren’t able to keep up with these security threats.

An important benefit of the HITRUST framework is that is flexible and always evolving to meet new challenges. To attain this certification, an organization must show that its technology and practices are able to quickly adapt to new threats and overcome them.

With that in mind, among all of the other reasons to look only for solutions backed by HITRUST-certified companies, the most important might be this:

HITRUST CSF certification demonstrates the vendor is continually evolving and updating its technology to deal with changes in both healthcare regulations and cybercriminals’ behavior.


The First Major Cloud Fax Provider to Earn HITRUST CSF Certification

Considering how many faxes your organization likely sends and receives—and how many of those contain ePHI—you can see why HIPAA compliance and security should be among your top priorities when selecting the right cloud fax solution.

That should make the decision easy, because eFax Corporate is the first major cloud fax provider to earn HITRUST CSF certification.

Our enterprise-caliber Digital Cloud Fax Technology (DCFT) solutions have been protecting healthcare organizations’ highly sensitive and regulated data for more than 20 years. Attaining this new HITRUST certification is only our most recent demonstration of eFax Corporate’s commitment to provide the most secure, HIPAA-compliant cloud fax platform for covered entities like yours.

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Integrated Fax: A Comprehensive Guide Into Fax Integrations

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Faxing is still a standard means of communication for many businesses. However, its role in the modern workplace is sometimes overlooked. Don’t let your organization miss out on the benefits of fax integrations.

Fax integration is a way to integrate electronic faxing capabilities into your existing workflow. This can be possible with or without a physical fax machine present. It allows you to fax documents over the internet, by email, from an application, or in the cloud.

For example, many companies and individuals send faxes via email through an online fax provider such as eFax. The emailed fax document goes to a secure server, and the provider then faxes it to the recipient.

Though it may sound complicated, we’ll explain fax integrations in more detail in this article. We’ll also show you how integrated faxes can automate and optimize your communications.


What is Integrated Fax? 

Simply put, integrated fax is a functional process where a fax machine is linked to key business systems like CRMs, emails, and ERPs.to send and receive faxes directly through their existing digital infrastructure,thus eliminating the need for traditional fax machines.

It’s a step forward in rethinking fax messaging to:

  • Boost business efficiency and accuracy
  • Seamlessly store and manage multiple fax documents
  • Allow fast retrieval of vital business info
  • Automate traditional aspects of fax like confirmation of sent and received messages
  • Mitigate manual labor and save time and money
  • Enhance inter-departmental communication
  • Raise the security layer for confidential documents 

To make the most of integrated fax software, a business must use the right technology, like email servers, cloud platforms, and phone systems. In an integrated fax environment, the fax server manages all transmissions and receipts. The rest of the job is done by a robust interface that connects the fax server to pre-existing business systems.


4 Types of Fax Integrations

Fax technology has been around for a long time — in fact, it was the first way to send documents over a phone line. Today, it continues to be an efficient and secure way to send information around the world. 

As technology has developed, online fax systems have emerged. There is now a need to incorporate fax machines, phone lines, and the internet into one cohesive system.

Below, we’ll look at the different types of fax integrations, from simple to complex systems.

1. Software Integrations for Fax Workflows

With faxing software integrations, you use a third-party service to integrate fax capabilities into your existing communication applications and workflow. For example, you can use software integrations to use faxing in:

Each solution will function differently depending on your fax provider, but they don’t require you to invest in any hardware. 

For example, eFax makes it very easy to integrate fax functionality into Google Docs. To send faxes in this application, you only need to set up eFax messenger as a printer in Google Docs. 

2. Custom Fax Integrations for Business Applications

Business applications sometimes require custom integration solutions. These solutions typically use an application programming interface (API) from a fax provider to make your fax protocols useable from multiple machines on your network. 

Fax integrations for business applications use the fax API to set up a custom fax server for your company. You will then be able to integrate services that may not be supported by consumer-level fax service providers. Common features of custom integrations include:

  • Automated workflows — These tools automatically receive incoming faxes and place them in a designated fax folder
  • Platform integration — With platform integrations, you can send faxes from customer relationship management (CRM) platforms
  • Advanced audit logs — With this feature, you can track all faxes sent to and from your company

3. Hardware Fax Integrations for Paper Documents

If you still have physical fax machines, there are ways to integrate your existing hardware into digital processes. This type of integration, also known as a native integration, lets you convert paper documents into electronic faxes. It also allows you to receive paper copies of online faxes. 

If you have a multifunction device (a printer/scanner/copier/fax combo, or MFD) or multifunction printer (MFP) you can use it with your online fax provider. You can send faxes over the internet by scanning a paper document with your MFD, then entering the fax number in the format given by your fax provider.

Once you hit send, the fax will be sent electronically through a secure fax server. Online faxes you receive will also be printed from your MFD.

4. Cloud-Based Fax Integrations

Cloud-based fax integrations such as eFax are becoming ever more popular. This type of integration allows you to send and receive faxes by email. 

For example, you can send faxes from an email address by opening up your email application as usual. Attach your documents, enter the fax recipient’s number in the “To:” field as directed by your fax provider, and hit send. Upon successful transmission, you’ll receive a notification to your email address. 

Some fax services also use transport layer security (TLS) encryption. This is a highly secure cryptographic protocol that protects all data you transmit. 

Some cloud infrastructures offer other advanced features. At a minimum, you’ll want to make sure that your integrated fax provider offers:

  • Automatic re-transmission  This ensures the fax gets resent immediately if it doesn’t send successfully. 
  • Error correction  This feature monitors the signal throughout the fax transmission. It will resend any parts that are lost due to noise in the phone line or poor Internet connection to complete the transmission without having to resend the entire fax.

3 Key Advantages of Fax Integrations

Let’s look at the top three advantages of fax integrations for modern businesses to see how they can save businesses time, money, and effort.

1. Improved Workflow Process With Fax Integrations

Integrating fax capabilities into your business workflow gives you more flexibility with your documents and communication. You may be out of the office and need to send an urgent fax. With the right fax capabilities, you can simply send the fax from your mobile phone. 

By combining all of your document management processes into a single system, you can also make your business more efficient. Eliminating the need to switch between devices makes communications simpler and less prone to error. 

Online faxing also allows you to monitor your fax activity in real time. If your fax provider offers fax tracking, you can check the status of your fax while in transit.

2. Eliminating the Need for Physical Fax Machines

Nowadays, many companies are replacing their bulky, paper-filled fax machines with advanced digital options. Fax integrations eliminate the need for physical fax machines and reduce paper use. They allow you to send and receive faxes electronically through a secure online platform without the need for fax machine maintenance and supplies. 

3. Enhancing Security for Fax Documents

Fax integrations can help to make your communication protocols more secure and reliable. Faxed documents are encrypted in transit, protecting them from data breaches or malicious attacks. This is critical if you’re sharing sensitive information such as Social Security numbers or financial documents. 

With an integrated fax system in place, You can also control who has access to the system. With traditional fax machines, anyone can pick up an incoming fax from the tray or make changes to a fax before it is sent. 

With online fax integration, you can ensure that only authorized users have access to faxes. That’s because most fax integrations have password-protecting folders or user permission features.


3 Key Factors To Consider For Integrated Faxing 

The past few years have witnessed an increasing demand for integrated fax apps. But before you get one for your business, here are three important factors to consider. 

1. Unique Business Needs

Integrated fax systems can have multiple features, but not all are useful for your line of business. What matters is functionality. So, assess your current and future business needs to pick the right fax integration software.

2. Data Storage Capability

One doesn’t need to print and store documents and fax transmission copies with integrated fax systems. All credit goes to cloud storage. Before you say yes to an integrated fax system, check the data capacity offered. It makes sense to choose a service provider offering unlimited storage as wel as a fair retention policy. 

3. The Charges 

Integrated fax system services generally have competitive rates. However, hidden costs are a reality, adding to your monthly expenses. It is recommended that you check the detailed tariff plans before subscribing.


Choosing the Right Fax Integration for Your Business

When choosing the right fax integration software for your business processes, you’ll want to make sure it’s reliable and easy to use. 

With eFax, you can rest assured knowing you’re getting the most comprehensive service at an unbeatable price. Our industry-leading features make us the ideal choice for streamlining your faxing operations.


Streamline Your Business with eFax: Effortless Fax Integration

A functional integrated fax software setup checks the necessary boxes for all-around business growth. From mitigating expenditures to building a robust data ecosystem, eFax is a trusted name for more than one reason: 

  • Seamless integration with existing infrastructure without additional proprietary software or hardware
  • eFax uses both TLS and AES (Advanced Encryption Standard) 256-bit encryption for advanced security
  • Unlimited storage for transmission copies and other documents
  • Whether managing the number of users or monitoring usage and billing information, eFax users enjoy full control over all faxing operations
  • eFax digital integration allows for unparalleled digital and MFP documents.
  • Excellent API support to help incorporate eFax across existing systems like ERPs, CRMs, and other business software
  • AI-powered document analysis for easy detection and classification of documents
  • Automated workflow to significantly reduce manual labor and mitigate errors

FAQs

Integrated fax is a modern-day solution for forward-thinking businesses that connect with existing systems and allow sending and receiving faxes without manual intervention.

An integrated fax differs from traditional faxing in terms of speed, cost, hardware and software requirements, and convenience.

The cost of fax integration varies from business to business. At eFax, the cost of fax integration starts at as low as 7.99€ per month.

Yes! eFax Integrated fax software has a free, 14-day trial period for sending and receiving up to 30 pages.

If you’re looking for a reliable integrated fax app, go with eFax. Its unmatched security, effective cloud-powered storage, seamless connectivity, and competitive tariffs make it a worthy choice for today’s business environment.

Send and receive faxes in minutes.

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What is a Fax Header? What To Include In It?

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What Is a Fax Header?

A fax header is the section of a fax containing information revealing:

  • The sender’s identity (name, company, and fax number)
  • The recipient’s fax number
  • The date and time of the fax transmission 

This fax header information prints at the top of each page and provides fax recipients with the contact details they can use to reach the sender.

Fax Header Examples

The image below shows a typical fax header. On it, you’ll find the following fields:

  • Date and time: When the fax was sent
  • Recipient fax number: Where the fax was sent
  • Page count: So recipients know how many pages to expect to come through
  • Sender information: This could be the sender’s name or a default company logo
fax header template

Why To Use a Fax Header While Sending a Fax?

When faxing documents, especially urgent or sensitive business information, your recipients should immediately recognize your fax without decoding the source of the fax number. 

The fax header, which appears at the top of a fax transmission, contains pertinent sender information, making this possible. Fax recipients use this information to reach the sender if there are transmission errors or need clarification on any issue regarding the faxed documents.  

Let’s define a fax header and explain what information goes into a fax header layout. 


What Details Should Be Included in a Fax Header?

When learning how to use a fax machine, most people overlook the fax header because it prints automatically at the top of each page. But this shouldn’t be the case as the benefits of fax headers are mission-critical, especially when the information is sensitive or time-bound. 

To make your fax headers effective, ensure you include these fundamental details: 

1. Date of the Fax

When you send a fax, there’s no guarantee your recipient will see the fax right away, even when your fax machine prints the confirmation page. Your recipients may be out of the office, or they may delay checking incoming faxes. If you’re faxing across different time zones, your fax may reach recipients after business hours, and they may not see it until the next day. 

But when your fax recipients finally see your fax and check the transmission date on the fax header page, they’ll act quickly to compensate for the lost time. 

That’s why you should include the sending date of your fax in the header, so your recipient knows the urgency of the information you’re faxing. This is particularly important when dispatching action items with a completion deadline.

Also, adding the fax date serves as evidence in case there’s a legal or financial liability resulting from a fax information delay. For instance, say you fax a purchase order to a vendor who fails to read the fax in time and delays supplies. The date on your fax header may be enough evidence to exempt you from the associated financial damages. 

2. Name of the Sender

Naturally, the first thing people check upon receiving a new email or SMS is the sender’s identity. The same goes for fax transmissions. When you put your name on the fax header, your recipient will treat it with heightened urgency and interest. This is particularly important if you have ongoing business engagements. 

When a fax comes in with the sender’s name on the fax header, recipients can usually guess the type of information in the fax. This prepares them to read the fax and act on the information.  

Putting your name on the fax header also comes in handy when faxing new contacts. It reduces the chances of your transmission being counted as junk fax by the recipient and ending up in the trash. For instance, say a prospective investor gives your their fax number and requests you to fax them your business proposal. Chances are they’ll remember your name or your company’s name. 

So, when you fax someone for the first time and include your name on the fax header, they’ll likely prioritize your fax over other nameless faxes. 

3. The Recipient’s Fax Number

Adding the recipient’s fax number on the fax header may seem counterintuitive, but it can save you a lot of headaches in case of a failed transmission. When manually keying in the recipient’s fax number, you may mistype the address and send it to the wrong destination. 

Having the recipient’s fax number on the header can save the day if such an incident happens. With the destination address on the header, the recipient of a misdirected fax can easily forward it to the intended address. In these cases, you’ll be glad you had the recipient’s fax number on the header.

Even so, internet faxing is a better way to avoid such errors. One of the benefits of using internet faxing is the ease of crafting and sending faxes error-free. Even faxes with confidential info or lots of attachments. 


How To Configure a Fax Header on eFax Online?

You can use one of the eFax Online fax header templates to automatically add a fax header to your email. To do this, you’ll need to set up your company information. Here’s how: 

  1. Log in to your eFax portal or open the app.
  2. Click Account Details and then the “Profile” tab. 
  3. Fill out your company information. 
  4. Click Compose a Fax and your company information will be automatically filled out. 

You can also choose to upload your own custom cover page. Simply build your cover page with a custom header in any supported file type and attach it as the first attachment.


How To Set up a Fax Header on a Printer Fax?

You can set up a fax header in Epson printers or any other type of printer fax using the control panel. 

  • Open the printer control panel display and select Setup.
  • Choose Fax Setup by scrolling through the menu.
  • Select Fax Header.
  • Use the cursor to type in your name or company name. 
  • Enter your fax number.
  • Exit the menu.

Fax Header vs. Cover Sheet: Should You Include Both in Your Fax?

When you write a fax cover sheet, you dispatch it ahead of the fax document to give your recipient a quick summary of the information in the incoming fax. The cover sheet serves the same function as fax headers. But you can customize it to preview more details and issue a confidentiality disclaimer

Some of the details you include in a cover sheet are:

  • Date and time of fax transmission
  • Your company or personal contact details
  • Recipient’s fax address and name
  • Number of pages of the incoming fax
  • An optional message to the recipient summarizing information in the fax
fax cover sheets

The main difference between a fax header and a cover sheet is that you can include more information in the cover sheet than in the header. Fax header customization doesn’t give you as much leeway as a cover sheet. While it’s not necessarily mandatory, all or most of your professional faxes should include both a header and a cover sheet


Send and Receive Faxes With eFax – Your End-To-End Faxing Solution

Faxing using physical fax machines is becoming outdated, thanks to the new way of faxing online via email. Today, you don’t even need to buy a fax machine. 

With online faxing service providers like eFax, you only need to create an eFax account and start faxing from your desktop or mobile device. 


FAQs

You need a fax header to help verify who is sending a fax and to whom they intend to send it. A fax header is your record of what you sent and helps the fax receiver check that they received your fax correctly.

The fax header is usually at the top of the fax cover page.

Most fields in a fax header like date and time are filled automatically. You can edit the company name and number shown in your fax header through your account profile, or by manually entering the information in the Compose a Fax screen.

Use the Epson printer control panel to set up a fax header. You will find this on the front panel of the printer, and you can scroll through options to find the Fax Header settings.

A fax header helps to ensure your fax goes to the right person and that the entire document is transmitted successfully. It’s a good way to verify your faxes. Digital online faxes make it even easier by providing a log of sent faxes.

Send and receive faxes in minutes.

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Can You Fax With MagicJack? Understanding the Limitations

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Some of you may have faced the dreaded moment: you’re just about finished making a special meal or treat and you realize you’re out of an ingredient. Can you substitute baking powder for baking soda? Garlic salt for fresh, minced cloves? Ground up flaxseed for eggs? Perhaps, but the finished dish may not be exactly right.

This is very similar to the answer of the popular question, “Can you fax with MagicJack?” MagicJack is a service that allows you to make free phone calls, and since faxing has conventionally been linked with phone service, many wonder if you can fax with MagicJack. Perhaps, but the finished fax transmission may not be exactly right.

MagicJack is problematic when it comes to faxing, and we’ll explain why. In the end, you’re probably better off using an online fax service.

Table of Contents


How MagicJack Works with Faxing

When you sign up with MagicJack, you’ll receive a device with a standard phone jack that connects to your computer or router. MagicJack operates as a voice over internet protocol (VoIP) service, similar to Google Voice or Skype, allowing you to make free calls throughout the United States and Canada using the internet instead of the old-fashioned public switched telephone network (PSTN).

The difference between using the internet instead of the PSTN has to do with how the data is transmitted. Both take analog data, convert it to a digital signal, compress these signals, and divide them into smaller pieces. With VoIP, these pieces are sent through a packet-switched network on the internet instead of a circuit-switched one. Once the packets are delivered, the data is changed back into voice for the recipient. These transmissions travel back and forth so quickly that a fluid conversation results.

Conventional fax machines, on the other hand, take a scanned image, convert it to electronic pulses, transmit those pulses through a phone line, and change those impulses back into the original document. It sounds very similar to how the phone service over the internet works. And, yes, technically, you should be able to fax with MagicJack. However, the company itself admits you may face reliability issues.


MagicJack Fax Issues and How to Resolve Them

Can You Connect A Fax Machine To Magicjack For Sending And Receiving Faxes?

According to MagicJack, you can connect your fax machine with its software and modem to the MagicJack device. The company suggests that, before sending a fax, you try to make a phone call. If everything is working properly for a phone call, send a test fax to check quality and receptivity. Even after taking these steps, MagicJack says it cannot guarantee that fax documents will successfully be transmitted through its service each and every time.

Steps for Using MagicJack for Fax

You can test your connection to try and get MagicJack working. Follow these steps for using Magic Jack for fax.

Step 1: Make sure MagicJack is working

Test whether the MagicJack fax setup is working by connecting it to a regular telephone and making and receiving a call. If the connected telephone can place calls, the phone connection is working.

Step 2: Connect the fax machine to MagicJack

With the connection confirmed, set up your fax machine or computer with a fax modem and software and connect it to MagicJack in the same way you’d connect to a regular telephone line.

Step 3: Try it out

Test the connection by trying to send a fax using the fax machine or computer. For more information, check out FaxAuthority’s guide to testing a fax machine.

Step 4: Adjust the settings on the fax machine

If the connection doesn’t work, you can adjust the fax machine settings to simplify the signal through the Voice over Internet Protocol (VoIP) service. Firstly, set the fax machine’s baud rate to the lowest possible setting, then set the error correction mode to off. 

These changes should help the fax signal be understood as it transmits through the VoIP system. However, not all fax machines have these settings, and this option won’t apply if you’re using a computer.

Step 5: Try it again

Repeat step 3 to test the connection again. If the test still doesn’t work, return the baud rate and ECM to the original settings.

Why are MagicJack faxes potentially unreliable? VoIP technology was designed to transmit phone calls over the internet, not faxed documents. Original fax machines were created to function on analog networks, not on a digital one, making VoIP technology somewhat incompatible with conventional fax technology.

In addition, there is often more variability in the quality of a given VoIP signal, which means that connections and transmissions are not as reliable as on a conventional analog network. Add to that the fact that you’ll probably need to use a splitter to connect both your phone and your fax machine to the MagicJack fax device at the same time, leading to further distortions of the end product.

If you’re having issues trying to fax with MagicJack, here are some troubleshooting ideas:

  • Try plugging your fax machine directly into your MagicJack device if a splitter is degrading image quality.
  • Fax fewer pages at one time and find another avenue to send graphically dense documents.
  • Use a wifi connection to connect your MagicJack system.
  • Do not run MagicJack on 3G, 4G or Air Card because the device requires high-speed connectivity and these signals are not compatible.
  • Adjust your modem speed on your fax machine, beginning at the lowest setting and slowing moving higher until the quality is acceptable.
  • Make sure your error correction mode is turned to the “off” setting.
  • For important documents, you may want to make a follow-up phone call to the recipient and make sure the fax was received and readable.

More Reliable Alternatives to MagicJack Fax

Although MagicJack can be used reliably for free internet phone calls and perhaps an occasional fax here and there, you may want to consider more reliable ways to send and receive faxes through the internet on a regular basis. Many internet faxing services like eFax are available today to help you do just that without the need of extra hardware.

The bottom line is that today’s businesses still demand faxed documents as a means of communication, and being able to operate effectively and reliably in such an environment is still necessary. Online faxing is a cost-effective and convenient method to exchange fax documents with those suppliers, customers or stakeholders who require them. Easily fax a pdf online in minutes through your computer or phone.

In addition, internet faxing is less expensive and cumbersome than MagicJack, which requires you to print out your document and feed it through a conventional fax machine. Recoup the dollars spent on equipment, toner and paper as well as the time it takes to shuffle the paper while increasing fax quality and reliability.

Visit eFax.com to explore its many value-added features, including digital signature, toll-free or local phone numbers, and free online storage, to name just a few. Sign up for an account today for reliable, affordable and high-quality internet faxing.


FAQs Related to Fax with MagicJack

Does MagicJack support encrypted fax transmissions?

No, MagicJack doesn’t support encrypted fax transmissions, which means the faxes you send through the service may not be private and your confidential data could go missing.

What security measures does eFax offer that MagicJack does not have for fax transmissions?

eFax is the world’s leading online fax provider and offers top-of-the-range security measures to protect your data and users. eFax Protect ensures online fax messages are kept confidential and secure and meet regulatory compliance standards, such as HIPAA, GLBA, SOX, PCI, 256-bit TLS encryption and Tier-3 secure servers. Our flexible, scalable and secure cloud-based service streamlines fax processes and reduces overall fax costs.

How easy is it to switch from MagicJack to eFax?

It’s easy to switch from MagicJack to eFax and swap your bulky, costly fax machine for highly reliable, cost-effective online faxing. eFax also offers value-added features like digital signatures, toll-free or local phone numbers, and free online storage. Switch to eFax now to start faxing online.

Send and receive faxes in minutes.

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80s Technology: Key Innovations and Their Contemporary Replacements

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80s Technology

The 80s was a remarkable decade marked by Ronald Reagan’s presidency, big hair, and Michael Jackson’s “Thriller.” However, it was also the era that saw the birth of much of the technology we enjoy today, including personal computers and cellphones. In this article, we’ll take a trip down memory lane as we delve into the top tech of the decade and their modern-day counterparts.

Fax Machines

There used to be a time when you couldn’t visit a home or office without seeing a fax machine. Though a great option for transmitting documents, they weren’t all that convenient. Faxing could be slow or incomplete, and fax pages could print out blurry, out of order or not at all.

Many industries still rely on the fax today, and bulky fax machines are being kicked to the curb in favor of internet faxingSending a fax online eliminates the troubles of a 1980s fax machine, and it can be done with any computer, tablet or smartphone.


Answering Machines​

Back in the 1980s, an answering machine was your only hope if you weren’t around to catch a call. Sure, it might eat your messages or fail to pick up calls, but at least you took comfort in thinking it had you covered.

Nowadays, voicemail is built right into smartphones and office phones, making it easier for you to retrieve and keep track of messages, from wherever you may be. And virtual answering services take things yet a step further, with features like voicemail transcription.


Floppy Disks

Before there was “the cloud,” there was the floppy disk – a storage medium used to hold a limited amount of data (a mere 110 KB for the 5-1/4 inch disk, and 1.4 MB for the 3.5-inch version). While convenient for transferring computer files, the biggest downside to the floppy disk was that it wasn’t always easy to determine which version was compatible with your PC. Plus, the initial formatting process could take hours to complete.

Today, cloud sharing lets you electronically share, transfer, and co-author computer files using any internet-enabled device. Cloud storage also allows you to back up and share as much data as you’d like – a huge advantage over the disks of the ‘80s.


Pagers

Commonly referred to as “beepers,” pagers were the mobile devices of their time. These little gadgets clipped onto your belt and displayed a caller’s number across the screen when you were being “beeped” …and that’s about it. It was then up to you to find a pay phone in order to call back.

Mobile phones have of course replaced this tech in the modern day, so you can receive calls, texts, emails and other notifications right in your pocket. The only beeping going on is your phone letting you know about one of these messages.


Cassette Tapes

It used to be that if you wanted to listen to your favorite band, you had to have a physical copy of their music – like on a cassette tape. And since cassettes were double-sided, you also had to flip the tape over when one side finished playing.

Today, on-demand music streaming services have all but replaced cassette tapes (and physical copies of music altogether). Now, you can stream music on your cellphone, tablet or computer, preselecting songs for instant playback or repeating your favorite tracks ad nauseam. And who wouldn’t want to access virtually any song at the press of a button?


Polaroid Cameras

Polaroid pictures were the only real option for instantly viewing your photos in the ‘80s. Yeah, you may not have enjoyed carrying around a clunky Polaroid camera, and sure, you may not have liked the size and shape of the photos, but it was neat!

The popularity of the Instagram app today has done more than just replace the Polaroid – it has driven new interest in this vintage technology. If you want to go old school, instantly printed photos are still an option, but for the rest of us, snapping a selfie with Instagram and just as quickly posting it online will give us the same instant gratification.


VHS/VCR

Remember renting a VHS tape from Blockbuster? It was one of the best ways to watch a newly-released movie at home in the 1980s. The VHS player/VCR was a staple in most households, and it allowed for recording TV shows onto tapes to watch later, too. How convenient!

Much like music, movies and TV have now gone digital, so they can be watched on-demand online. Streaming video services like Netflix and Hulu have sent VHS/VCR down the path of the Dodo.


Cellular Phone

A piece of ‘80s tech that only few could afford at the time, the cellphone takes the cake. Like most technologies, it started out big and awkward before being streamlined into the powerhouse it is today.

Every one of the tech items listed here can now be found on a smartphone (either built in or as an app). In fact, you could argue the cellphone is the single most important innovative technology of the last century. Just try going a day without one, and see for yourself.

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Hey Smart Speaker, Are You HIPAA Compliant?

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Smart Speaker

Do you trust your virtual assistant program with sensitive patient data or personal information? Here’s why you shouldn’t.

Smart speakers are perhaps the fastest-growing trend in the tech world. These single-unit wireless speakers or soundbars built with artificial intelligence (AI) come from Amazon, Apple, Google, Microsoft and Samsung (with more brands to hit the market soon).

Though originally intended for home use, smart speakers have gradually edged their way into medical offices. For this reason, it’s a natural progression that physicians and healthcare professionals will be enticed to use them for the convenience of note taking, web research, or even accessing medical records.

That could be a colossal mistake.

Virtual assistant programs like Alexa, Siri, Google Assistant, Cortana and Bixby are not in compliance with the Health Insurance Portability and Accountability Act (HIPAA) – at the time of this post. Hopefully, this will change in the near future, but for now, it’s critical to know that using these devices in a medical organization has serious data security risks.

Even within the short span of time that smart speakers have been commercially available, there are already many examples of the technology being implemented in hospital settings.

For example, some hospitals are experimenting with ways to use Alexa to help surgeons comply with a safety checklist before a procedure or offer Alexa apps that provide instructions patients can use at home. In fact, voice-activated patient tools have been rolled out in large health systems such as the Mayo Clinic in Rochester, MN, Northwell Health in New York and Carolinas HealthCare System in Charlotte, NC. Uses range from allowing users to access common topics related to first aid, to finding the nearest urgent care center and wait times.

These kinds of voice-activated tools may eventually become one of the essential ways patients deal with doctors and hospitals, as well as schedule appointments, access and update personal medical records, or refill prescriptions. From the hospital and doctor’s perspective, they might enable providers to more closely monitor patients at home, such as activation tools used for medication reminders.

Taking it a step further, smart speakers will most likely end up in patient rooms, where voice commands will operate televisions and other appliances, forward patient requests, and notifications to mobile devices used by doctors and nurses. Smart speakers may become integrated with building management system platforms, where voice control can adjust lighting levels and window blinds. These smart speakers could free up nurses and other staff, allowing them to spend less time running tedious, non-medical errands, and freeing them to spend more time on issues requiring actual medical expertise.

However, while there is great potential for positive impact of the technology, the issue is that still it needs additional advancements and protection to ensure that sensitive patient data is kept safe. Failure on the part of a staff member to secure medical record data could cost an organization hundreds of thousands of dollars, as well as supply cyber-criminals with an opportunity to commit identity theft.

Perhaps even more concerning is the increasingly creative ways cybercriminals are hacking and stealing data, particularly in the healthcare industry. Contrary to popular belief, digital devices like smart speakers are not immune to hacking. In fact, as reported in Wired recently, a group of Chinese hackers developed a technique for hijacking Amazon’s voice assistant gadget. Although Amazon has pushed out security fixes, it highlights the fact that in the age of the Internet of Things, nothing is ever 100% safe from hacking.

As was reported by NBC News, Candid Wueest, Symantec’s principal threat researcher, explained: “Someone could hack into these devices remotely and turn them into a listening device. Some of them even come with cameras, so they could see what you’re doing.”

Healthcare presents specific challenges related to HIPAA compliance for the security of patient data. The current structure of most smart speaker’s architecture doesn’t align with HIPAA restrictions, particularly in terms of access of personal health information (PHI). For example, a key challenge for Alexa is that they may not only transmit PHI to a user, but might also collect data through speech-to-text. The question then is how to prevent unauthorized access to that data, and whether HIPAA requirements for those devices be met and audited for compliance. In fact, this is a core task of the new Alexa health and wellness team, according to a recent CNBC article.

So while it might be tempting to bring an Amazon Echo, Google Home or HomePod to the office, until they become fully compliant, to do so would be risking HIPAA violations. Until such time that smart speaker technology has developed new advances that meet stringent compliance regulations, it would be better to use your smart speakers for the uses in which they were originally designed.

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Why On-Prem and Hybrid Faxing Can’t Compare to Faxing in the Cloud

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Faxing in the Cloud

It’s probably fair to say your organization has invested a great deal in fax technology over the years, and despite the fact that most of the rest of the world has moved on to digital faxing, some paper faxing is still necessary. Does that mean you should just live with the inconvenience? Maybe you should switch to a hybrid model? Or does it make sense to transition to the cloud? We’ll answer each of those questions in this post.

Four reasons not to stay with on-prem faxing

This is the easy part. Other than inertia, there are no reasons to continue to run an on-prem fax infrastructure. Here are a few reasons:

  1. Fax servers and desktop fax machines depend on the plain old telephony service (POTS), and the FCC is requiring telecom carriers to phase out their POTS services this year. Even if a few carriers don’t comply right away, your network is going to become less reliable and more challenging to manage.
  2. Your IT department should not be spending time keeping fax servers operational with up-to-date cards and software licenses, purging data to keep fax hard drives from filling, monitoring and replenishing toner and other supplies, and monitoring usage levels to anticipate capacity needs.
  3. Fax troubleshooting is a waste of time. People dislike using faxes, and the people who have to try to figure out why a fax won’t go through or wasn’t received dislikes it even more. 
  4. The technology isn’t just old, it’s ancient. Fax machines are a holdover from the 1980s, and they depend on telephony infrastructure launched in the 1880s.

Four reasons hybrid faxing is not the answer

So, on-prem faxing isn’t the answer for a litany of reasons. Check. How about hybrid faxing? In theory, hybrid faxing offers in-house control with the efficiency of the cloud. But there are some problems with that theory:
 

  1. Hardware limits. This model depends on in-house fax servers, so there are still tough decisions to be made about capacity (e.g., when to buy a new server when fax usage reaches the limits of your hardware).
  2. Time Lost mired in the details of administrative processes. With hybrid faxing, you will still have to monitor and maintain your on-prem servers, purge and archive server data, update software, and troubleshoot problems.
  3. Security – your data could be at risk. You’ll continue to face security/regulatory issues. For example, employees print faxes and delete the stored ones but don’t securely store the hardcopies. Similarly, employees might move the stored fax data to a digital location that’s not encrypted or secured. These unsecured practices open the door for third parties to steal or manipulate your data.
  4. Cost Savings. You’re paying double for your faxing system with either option in comparison to faxing in the cloud. You have the expense of maintaining on-prem fax servers while paying a third party to manage the cloud component of your
    fax environment.

We told you about the downside to prem and hybrid faxing. The experts agree that cloud faxing is the smart choice. Here are seven reasons to choose cloud faxing over other options:

  1. Cloud faxing has a much lower total cost of ownership. We have seen companies lower their faxing costs by 50% or more in comparison to these two other choices.
  2. Cloud fax frees up your IT team to spend their time on more important things.
  3. If the provider you choose has a geographically redundant network, you’ll never experience fax downtime.
  4. Advanced cloud fax solutions encrypt your fax data in transit and in storage and bring your faxing processes in line with industry regulations.
  5. You can scale your faxing capacity up or down as needed—no buy-or-wait decisions needed.
  6. Your staff will have access to a full-featured faxing program from their desktop, laptop, tablet, or smartphone, so they can respond quickly to incoming faxes.
  7. Your employees will be delighted when you take away their clunky and high maintenance fax processes and replace them with the ability to receive, review, edit, sign, and send digital faxes from an email, a website, or their phone, while reducing their technology footprint. 

Choosing a cloud fax provider

There are dozens of cloud fax companies, but they’re not all the same. Consensus Cloud Solutions, provider of eFax Corporate, is the world’s largest and most experienced global cloud fax provider. Here’s why you should look into eFax Corporate:

Experience. Building a highly robust cloud fax infrastructure isn’t easy, and it’s expensive. eFax Corporate has been serving businesses continuously for more than 25 years and has invested millions in building an enterprise-caliber cloud faxing infrastructure that’s secure and reliable.

Cloud native. Most faxing platforms use the vendor’s private data centers (or a combination of those and the public cloud). These solutions are difficult and time-consuming to manage. eFax Corporate was purpose-built for the cloud, so it scales quickly, has robust redundancy, and performs better than any other cloud fax platform. 

Large network. eFax Corporate has built the world’s largest cloud fax network to establish economies of scale no other provider can match. This means a more cost-effective solution for our customers.

Full AWS integration. eFax Corporate is the only cloud fax solution fully integrated into Amazon Web Services’ Cloud. By leveraging Amazon’s reliability, scalability, efficiency, and systems uptime, we can provide the industry’s best disaster recovery, fastest fax delivery times, and the lowest cost in the market.


If your company is stuck with outdated processes like on-prem faxing or even hybrid faxing for the foreseeable future, think about moving to the cloud. eFax Corporate can lower your costs, free up IT for more important projects, and make your
employees happy.

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Why Digital Cloud Fax Technology Will Continue To Be Critical for the Healthcare Ecosystem as CMS Drives Towards Total Interoperability

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Digital Cloud Fax Technology

Most everyone would agree that welcoming in a new year provides hope, but as COVID-19 continues to bring about lasting ramifications for the healthcare industry, it continues to shed a light on the importance of continuity of care. As providers treat and manage the care of those impacted by the virus coupled with vaccination planning, improving healthcare information exchange empowers physicians, care coordinators and health insurance companies to make informed clinical decisions at the point of care.

To help the industry meet this critical need, the Centers for Medicare & Medicaid Services (CMS) recently proposed a new rule aimed at streamlining prior authorization processes to help reduce provider and patient burden while promoting patient’s electronic access to health information. According to information released by CMS, this proposed rule builds on the CMS Interoperability and Patient Access final rule and would place new requirements on Medicaid and CHIP managed care plans, state Medicaid and CHIP fee-for-service programs, and Qualified Health Plans (QHP) issuers on the Federally-facilitated Exchanges (FFEs) to improve the electronic exchange of health care data, and streamline processes related to prior authorization. The CMS fact sheet goes on to explain how this proposed rule would require increased patient electronic access to their health care information and would improve the electronic exchange of health information among payers, providers, and patients. Together, these policies would play a key role in reducing overall payer and provider burden and improving patient access to health information.Following the initial release of this proposed new rule in December of last year, CMS included several requests for information (RFIs) to support future rulemaking or other initiatives – one which pertained to reducing the use of facsimile (fax) technology across programs. In response, Consensus, Inc. – the company behind eFax corporate –  took the opportunity to address this RFI through the submission of a formal comment letter to CMS, explaining the significance of Digital Cloud Fax Technology (DCFT) to the larger drive toward total interoperability. It was critical to offer these insights as a means of voicing our concern as to how the broad category of “facsimile (fax) technology” may unintentionally impact the delivery of care for many providers who use DCFT to exchange patient information, order medications, and receive test results from labs.


Digital Cloud Fax Technology’s Impact

  • Secure, paperless, cost effective and proven way for providers, payers and ancillary services to share documents and records
  • HIPAA-compliant
  • Integrates with existing EHR technology
  • Falls under the HIMSS category of “foundational interoperability”
  • Critical technology for rural healthcare organizations and financially challenged urban clinics

It must be stated, Consensus supports efforts to improve interoperability and promote the electronic exchange of healthcare data, including giving patients and providers access to prior authorization information to better manage care while reducing the burden on the healthcare system. With policy changes like this latest CMS proposed rule set to improve patient access and advance electronic data exchange, the days of the physical, paper-based fax machine are clearly numbered. So, while we agree with CMS’s desire to remove paper faxing from the process of data exchange, we believe that CMS failed to recognize the use of HIPAA compliant Digital Cloud Fax APIs, which serve an easy interoperable and integrated solution for secure document exchange for patient data today within process workflows and significantly easing the burden on the providers required to comply with any new rules.

We also expressed how there are unique circumstances that might present a challenge to meet the proposed compliance date, including resource challenges, funding, existing system incompatibility and lack of reliable core infrastructure – especially in rural settings. Depending on when the final rule is published in relation to a state’s budget process and timeline some states may not be able to secure the needed funds in time to both develop and execute implementation of the API requirements by the proposed compliance date. Some areas may have difficulty in finding needed IT resources for the development work.

Finally, our letter stressed how this accelerated comment period is unusual for such a significant proposal. Which is why we requested that CMS and ONC extend the comment period to a minimum of 60 days after publication in the Federal Register so the potential impacts of the proposed changes can be better evaluated, and a greater number of comprehensive and thoughtful comments can be considered. 

What we all must understand is that fax doesn’t necessarily lump cloud faxing technology in with the paper fax machine – it is a protocol. Digital Cloud Faxing Technology is secure, HIPAA compliant and can certainly be interactive. Fax is a known quantity for being able to move information from one point to another securely privately and with a high degree of reliability and is pervasive among providers of all kinds. As the U.S. Department of Health and Human Services (HHS) works to meet the goal they set of achieving total interoperability by 2024, Consensus looks to align with the goals of CMS to eliminate paper, increase security and facilitate electronic transactions. Digital cloud fax technology is a natural fit for meeting those goals while presenting information in a way that providers and payers in all settings and locations are accustomed.Our letter, in its entirety, can be viewed here: https://beta.regulations.gov/comment/CMS-2020-0157-0058

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