Customer Services and Support
eFax Customer Service at your Service
A Commitment to Customer Service
eFax is committed to customer service, with our online Help Center, downloadable User Guide, dedicated account manager and available 24/7 access to our knowledgeable support agents.
24/7
Our technical support agents are always available.
>35 FAQs
More than 35 Frequently Asked Questions answered.
1:1 Account Manager
Every eFax account gets a dedicated account manager.
Experience the eFax Customer Service Difference
eFax is committed to providing you with top-notch customer service. We offer email and phone support and provide a wealth of knowledge in the form of online guides, video tutorials, a help center, webinars, podcasts and more. Keep reading to learn about all the options you have, from self-service to full-service.
Help Center
Our online Help Center has all of the answers you need to self-support in one place. You can download the User Guide if you’re air-gapped, or you can explore popular topics like Getting Started, Sending Faxes, eFax Messenger and Security.
Webinars
Our recorded webinars are presentations on specific topics by panelists who are specialists in their respective fields. Because the webinars are recorded, you can follow along at your own pace. Some of the topics covered include HIPAA, Health IT Interoperability, Cloud Faxing Enablement and more.
FAQ Hub
If you’ve got a question, there’s a chance it’s been answered. Check out the Frequently Asked Questions Hub, which lists more than 35 of the top-asked eFax questions.
24/7 Assistance
If you get stuck, need a higher level of support or need to troubleshoot an issue, you can always call our 24/7 support number. With your dedicated account manager, you can rest assured your questions and concerns are in good hands.
Online chat support
We understand that you might want your questions answered without picking up the phone. Our online chat support is perfect for quick answers. Simply navigate to our Resources page and click Chat With Us.
Want more insight? Our reviews speak for themselves.
Resource and Knowledge Center
We provide a myriad of resources in our Resource and Knowledge Center to support you as you use eFax software for your business. Here are just some of the helpful tools we provide:
Video Tutorials
If you’re a visual learner, check out our video tutorials that cover topics including Secure Cloud Faxing for Businesses, use cases like Healthcare and Financial and How to Send a Secure Fax.
Corporate Datasheets
Our corporate datasheets are easily digestible PDFs that highlight the most important functions of the eFax solution you choose. These are excellent options to send to the decision-makers and stakeholders at your corporation
How-to Guides
These guides provide you with step-by-step instructions for tasks you can complete with eFax, from general How-Tos to more specific cases like sending certain tax forms.
Podcasts
With eFax’s podcasts, you can listen and learn on the go.
Start Building with the eFax Platform
Use Cases: How eFax Provides Support
Check out these use cases to see how eFax puts customer service first in your area of expertise.
Explore All Solutions
