eFax Help Center

How Do I Change My eFax Account Settings?

Getting started with your new eFax® account is easy. There’s no special equipment to buy. Our innovative online fax service offers key features to help you accomplish essential tasks for your business. Take a look at the topics below to learn how to set up, navigate, and customize your eFax account so you can enjoy all the benefits of your eFax service.

You can customize the settings on your eFax account to best meet your faxing needs, such as time zone and date format for your faxes.

To update your Account Preferences:

  1. Log in to eFax MyPortal.
  2. Click Account Details.
  3. Click the Preferences tab.
  4. Click Edit beside the preference you want to update.
  5. Select the desired options or edit information, and click Update.
  6. To remove information, delete the text and click Update.

When you log in to eFax MyPortal, the home page displays by default. You can choose to have the Message Center display instead at login.

  1. Log in to eFax MyPortal.
  2. Click Account Details.
  3. On the Preferences tab, in the Default Home Page section, click Edit.
  4. Select a home page option and click Update.

Your eFax Password (PIN) is a 4-digit number you’ll use to log in to your account. When you sign up, eFax automatically creates a PIN for you, but for security purposes you should change it on your first login.

Note: Your eFax Password will be shared by all fax numbers you add to your account.

To change your eFax Password/PIN:

  1. Log in to eFax MyPortal.
  2. Click Account Details.
  3. Click the Profile tab.
  4. In the Password section, click Edit.
  5. Enter your Current Password, then New Password (followed by Confirm Password).
  6. Finally, click Update.

You can send faxes from up to five different email addresses for each eFax number you have at no additional charge. Changing, adding or removing the email addresses from which you can send faxes is simple.

  1. Log in to eFax MyPortal.
  2. Click Account Details.
  3. On the Preferences tab, in the Send Email Addresses section, click Edit.
  4. Edit or add email addresses as necessary, and click Update.

You can receive faxes from up to five different email addresses for each eFax number you have, at no additional charge. Changing, adding or removing the email addresses at which you can receive faxes is easy.

  1. Log in to eFax MyPortal.
  2. Click Account Details.
  3. On the Preferences tab, in the Receive Email Addresses section, click Edit.
  4. Edit or add email addresses as necessary, and click Update.

You can easily update the primary email address at which eFax can contact you.

To update your eFax primary contact email address:

  1. Log in to eFax MyPortal.
  2. Click Account Details.
  3. Click the Profile tab.
  4. In the Contact Email section, click Edit.
  5. Update your email address and click Update.

Your eFax Customer Profile contains your name, company, email address and telephone number(s). Please keep your contact details current to ensure you receive service updates from eFax.

To update your Customer Profile:

  1. Log in to eFax MyPortal.
  2. Click Account Details.
  3. Click the Profile tab.
  4. Click the Activity Log.
  5. Click Edit beside the preference you’d like to update.
  6. Select the desired options or edit information, and click Update.
  7. To remove information, delete the text and click Update.

Note: Your profile must contain at least one telephone number.

If you’re having trouble receiving or sending faxes, receiving faxes from “unknown sender,” or receiving junk (spam) faxes, visit our Troubleshooting Center for help.

If you can’t log in to eFax because you’ve forgotten your eFax number, click here.

If you can’t log in because you’ve forgotten your eFax PIN, click here.

Your information will be sent to the contact email address associated with your eFax account.

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